Frequently Asked Questions

 

•  Where are you located?
•  What are you hours?
•  Can I apply for an account online?
•  Do you make signs or do screen printing?
•  What payment methods can I use?
•  Can I order online? Do you offer pricing online?
•  Can I order by e-mail?
•  What are your shipping/delivery options?
•  What is your return policy?




Where are you located?
Midwest has ten locations from the Midwest to the West Coast. Please click here for the location nearest you with directions and contact information.

 



What are your hours?
All Midwest locations are available to assist you from 8 a.m. to 5 p.m., Monday through Friday, except for major holidays. For more information on the branch locations nearest you, please click here.


 

Can I apply for an account online?
Midwest would be happy to set up an account for you. Please fill out the Contact Form, and a representative from your nearest location will contact you directly. If you prefer to contact us directly instead, click here for the toll-free phone number of your nearest Midwest branch.

 

 

Do you make signs or do screen printing?
No. Midwest is a leading distributor to the sign, screen and digital printing industries. We offer a wide range of supplies and equipment to companies who produce signs, do screen printing (textile and graphics) as well as digital printers. For a complete list of products we offer, please click here.

 

 

What payment methods can I use?
Midwest offers a variety of payment options to its customers. You may set up an account with us, or if you prefer we also accept VISA, MASTERCARD and DISCOVER. Click for more information.

 

 

Can I order online? Do you offer pricing online?
Yes. Click here to visit our Midwest E-Store. With a an Active Midwest Account and registered E-Store login, you will be able to view products, check pricing and shop online 24/7.

 

Can I order by e-mail?
Yes. Just fill out the contact form, and a representative will contact you directly.

 

What are your shipping/delivery options?
Midwest works with several carriers to handle your orders and complies with all state and federal shipping regulations. We choose the carrier handling your order based on the best service, availability and price. If you prefer a specific carrier for shipping your order, please advise your inside sales representative when placing your order. The shipping and handling charge listed on your order will include packaging, shipping and handling. Click here for a location nearest you and their delivery options.

 

 

What is your return policy?
We cannot accept returns without prior authorization and proof of purchase. Contact our Inside Sales department for a return authorization number. Returns will not be accepted after 15 days. Merchandise must be in re-saleable condition before credit can be issued. Returns are subject to a 15% restocking charge.   


 




Have a question that isn't in the Frequently Asked Questions?

 
 



Feel free to contact us via email!
 

Just fill out our Contact Form and a customer service rep will contact you shortly.

 


 




 

Prefer to contact us via phone?

Just visit our Locations page to find the contact info for the l
ocation nearest you.