NEWS & EVENTS

News

There's always something new happening at Midwest! Below are summaries of the latest events and changes within our company.

 


Midwest Welcomes New Branch Manager for Mountain States

Todd Benbow is Midwest’s new Branch Manager for the Mountain States territory, which includes Denver and Salt Lake City. Benbow graduated from Metropolitan State College of Denver with a B. A. in Industrial Design and brings more than a decade of sign and screen print industry sales experience.

 

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Midwest-Kansas City Receives Patriot Award

On October 1, the Missouri Commitee for Employer Support of the Guard and Reserve (ESGR), a U.S. Deptartment of Defense organization, presented Midwest's Kansas City branch with a Patriot Award in recognition of their outstanding support for Shannon Haller, a Midwest employee currently serving in the U.S. Army Reserve in Afghanistan.

Click here to read the full ESGR press release.

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Midwest Expands Line of Digital Printers

Midwest Sign & Screen is pleased to announce the signing of a new distributor agreement with EFI™. This new agreement allows Midwest to offer the VUTEk®/Rastek™ line of digital printers, providing our customers with a full range of digital printing options from mid to high-end.

“Midwest is excited about partnering with EFI™ to offer our customers industry leading UV cure digital equipment” – said Roger Olson, Midwest’s Vice President of Purchasing and Technology.

About EFI™
EFI (www.efi.com) is a world leader in customer-focused digital printing innovation. EFI's award-winning solutions, integrated from creation to print, deliver increased performance, cost savings and productivity. The company's robust product portfolio includes Fiery® digital controllers; VUTEk® superwide digital inkjet printers, UV and solvent inks; Rastek™ UV wide-format inkjet printers; Jetrion® industrial inkjet printing systems; print production workflow and management information software; and corporate printing solutions. EFI maintains 23 offices worldwide.

About VUTEk® EFI™ VUTEk® superwide digital inkjet printers and inks cater to mid-to-high-end specialty print shops including billboard, banner and graphic screen environments, large sign shops and commercial photo labs.

About Rastek™ EFI’s™ Rastek™ delivers UV environmentally friendly wide-format printers and inks at an affordable price for mid-sized print companies.

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Midwest Customer Survey Results

Midwest employees are on a mission to provide Excellence Beyond Expectations® and we’d like to share some results of our recent customer satisfaction survey with you. An independent research company, Strategic Performance Group (SPG), conducted interviews with a representative sampling of Midwest customers. This confidential survey showed that 96.6% of our customers believe we meet or exceed their expectations, and 99% of our customers are very pleased with the quality of our products.

The Customer Satisfaction Index (CSI) for Midwest is 8.88, based on a 1-10 satisfaction scale. Click here for more detailed CSI information.

Customer Satisfaction Index for Midwest Sign

The Net Promoter Score (NPS) is another important customer satisfaction indicator, providing a strong correlation between a company’s growth rate and the percentage of its customers who say they are promoters. The NPS is calculated by taking the percentage of promoters (scores of 9 & 10) and subtracting the percentage of detractors (scores of 1 – 6). The “passively satisfied” (scores of 7 & 8) are not included in the calculation. The NPS for Midwest Sign & Screen Printing is 71.1, indicating a high level of customer loyalty. Click here for more details on the NPS, including a chart showing Midwest’s score results.

The survey also included 19 pages of candid comments about how we can make the Midwest experience even better. Those comments are being considered in our daily customer contact and our strategic decisions. We’d like to say thank you once again to the customers that were interviewed for this survey. In the future, all customers will have the opportunity to share their views through mini-surveys on our website or by phone. We take our vision of Excellence Beyond Expectations® seriously, and we look forward to hearing from you!

If you have any questions about this survey or any of our services, please contact Gloria Russell at 651-487-7110 or by e-mail at grussell@midwestsign.com.

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Midwest's Franklin Branch has Moved

Midwest Sign & Screen Printing announces that the Midwest-Franklin branch has relocated to New Berlin, Wisconsin. The new location features a top-of-the-line demo room for customer training and demonstrations. The 40,000 sq. ft. warehouse space allows us to inventory and efficiently service our customers throughout Wisconsin and northern Illinois.

The address, telephone and fax numbers for the new location are listed below.

16405 W. Lincoln Ave.
New Berlin, WI 53151-2849

Phone #: (262) 641-8550
Toll Free Phone #: (800) 242-7430
Fax #: (262) 641-8555
Toll Free Fax #: (800) 242-7439

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Costigan is New Branch Manager for Omaha

Steve CostiganMidwest Sign & Screen is pleased to announce Steve Costigan as the new Branch Sales and Marketing Manager for Midwest's Omaha branch.

Costigan has over 16 years of experience with Midwest, beginning as an outside sales rep before moving to Branch Sales and Marketing Manager for the Kansas City, MO branch.  He will continue to manage the Kansas City location in addition to his new management position in Omaha.

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Walter is Portland's New Inside Sales Manager

Laura WalterMidwest Sign & Screen is pleased to announce the addition of Laura Walter as the new Inside Sales Manager for the Portland, Oregon branch. She serves our customers throughout the Pacific Northwest.

Walter began her current role with Midwest in September of ‘08. With over 25 years of experience in the sign industry, she has developed and refined her skills working at several sign shops. Her industry knowledge serves an invaluable asset to the Midwest team.

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Kansas City Textile Seminar

Kansas City held their Special Effects Seminar on September 9. Rob Coleman and Mark Suhadolnik from Wilflex, and Vernie Dahl from Autotype helped lead the seminar. Both vendors did a wonderful job on the presentations for the 17 customers that were able to attend.

Attendees try out the manual press during KC's textile seminar.After some classroom time, everyone was able to do hands-on practice on T-shirts. Our vendors provided each company with a nice sample give-away. Midwest offered a continental breakfast and delicious lunch for our customers. Both our outside sales reps, Jr. Costigan and Patti Fairchild, were on hand to help answer any questions about equipment and products. Joe Molina from M&R was also there to discuss equipment needs with our customers. Customer comments showed they enjoyed and benefited from the seminar.

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